Summary: Moments Of Truth : Review And Analysis Of Carlzon's Book
Businessnews Publishing
français | 14-09-2016 | 40 pages
9782511045411
Livre
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Brève description / annotation
The must-read summary of Jan Carlzon's book: "Moments of Truth: New Strategies for Today's Customer-Driven Economy". This complete summary of the ideas from Jan Carlzon's book "Moments of Truth" shows how the best way of delivering consistently high-quality moments of truth lies in building a customer-driven company. The author explains the six essential characteristics of this type of company and how all of these elements can be brought together to achieve s...
Détails
Code EAN : | 9782511045411 |
Auteur(trice): | |
Editeur : | Business Book Summaries |
Date de publication : | 14-09-2016 |
Format : | Livre |
Langue(s) : | français |
Hauteur : | 180 mm |
Largeur : | 120 mm |
Epaisseur : | 3 mm |
Poids : | 51 gr |
Stock : | Disponible sur commande |
Nombre de pages : | 40 |